Pinnacle Quality Initiative Announces Customer Experience Awards – 2015 March 4, 2015 – National HealthCare Associates released a list of their centers who were recognized by the independent auditor of customer service for the 40-center nursing home group. Sixteen of their centers rated “Best in Class” out of more than 1,100 skilled nursing centers in the United States, in one or more customer service areas. Those centers received the prestigious “Customer Experience Awards” form Pinnacle Quality Insight.
Pine Heights at Brattleboro Center for Nursing and Rehabilitation welcomes you, and thanks you for choosing our center for your healthcare needs. An exceptional community healthcare resource for many years, we exceed expectations in meeting the needs of individuals who require short-term skilled nursing care. Our staff of concerned and dedicated professionals is committed to helping everyone through providing support and guidance on a one-to-one basis.
Whether you join us for a brief stay or call us your home, we want you to feel as comfortable as you would amongst family, while receiving care such as physical therapy, occupational therapy, or speech therapy. Pine Heights at Brattleboro Center for Nursing and Rehabilitation also provide a myriad of medical services including pulmonary rehabilitation, heart failure services for CHF, cardiac recovery, amputee rehabilitation, stroke rehabilitation and wound care management to name a few.
Pine Heights at Brattleboro Center for Nursing and Rehabilitation prides itself on our customer service and maintains a common commitment to the highest level of quality care, a focus on customer service providing a nurturing environment for both patients and families. And we couldn't be more excited by the recent results of the Brattleboro Reformer's "Best of Brattleboro" - Pine Heights at Brattleboro was named Best Nursing Home by its readers!
We are also pleased to have received a"Customer Experience Award - 2015"from Pinnacle Quality Insights demonstrating our center's commitment to the "Four Pillars" of our mission statement:Kindness, Compassion, Service and Excellence.
"Pine Heights at Brattleboro is doing a great job! They taught me so much about exercise, things I can take home with me and continue to do to remain healthy. I’m going to have my life back!"
"I loved my stay at Pine Heights at Brattleboro Center for Nursing and Rehabilitation because it was simply wonderful. Who knows where I would have been if I hadn’t come. I feel so much better; my spirits are better. Everyone was very supportive. I would recommend Pine Heights to anyone."
"I would like to thank all staff for the good job they do, especially the therapy staff. They really seem to care about you and be concerned about your well-being. I would suggest Pine Heights at Brattleboro for anyone in need."
"Pine Heights and its compassionate, well trained staff have given me the hope and tools that I needed to begin my recovery. Now that my time to return home is arriving, I am surprised at how attached I have become to everyone here and the pleasant, clean, supportive environment."
"Our mom, Olga Schlott, came into Pine Heights on a stretcher. With patience and hard work of the physical therapists, nurses, and aides, along with a dignified approach, our mom is walking out the front door on her own. Though nothing is perfect, your staff on the second floor 'bent over backwards' to do what they could to make our mom better both physically and emotionally."